FAQS + TERMS • Battle House Laser Tag | Lake Barrington, IL
 

FAQS + TERMS

HEALTH AND SAFETY

Is laser tag eye safe?

The term “laser tag” is a carryover from the 1980’s.  Our equipment does not use “lasers” and is completely eye safe.  Our equipment uses infrared light to communicate, which is the same as your TV remote control unit.  Infrared is safe and invisible, and travels at the speed of light.  This makes it extremely fast shooting!

Do you have safety policies?

All players are required to participate in our safety and orientation briefing which we refer to as our “Rules of Engagement”. These safety rules include such things as no running, no charging, no physical contact, no climbing on crates or boxes and no profanity. We want our guests and employees to be safe and have a fun and fair gaming experience.

Each session is led by a Field Marshal (referee) who conducts the safety briefing and facilitates the gaming experience and mission scenarios. Other Field Marshals provide assistance and ensure adherence to our policies.

Who can complete the waiver?

The waiver must be completed by an adult using our on-line system. A parent or guardian must complete it for their minor child. It is their approval and basic contact information that we need.

Can I complete the waiver for someone else's kid?

No, A parent or guardian must complete it for their minor child.

Do I have to complete the waiver every time I come to Battle House?

No, you will only need to complete it once, the first time you come to Battle House and then it is stored in our system.

What are your cleaning processes?

Battle House prides itself on the cleanliness of its facilities and equipment. We clean and disinfect all equipment after every use. Headbands are used once then laundered. Laser Tag guns are cleaned with disinfecting wipes after each use. Gun slings are cleaned after each use as well. You won’t find sweaty vests at Battle House. We clean the facility constantly, wiping down door handles, railings, gaming props, etc.

What are you doing regarding COVID?

We follow current CDC guidelines, state and local directives.

BOOKING & PRICING

I’m not sure of the exact player count. Should I book now or wait until I know for certain?

We recommend you make your reservation even if you do not have an exact player count. Our policy is to adjust your final payment to the actual number of players on the day of your event. If you have reserved a Private Event, a minimum fee would apply.

Can I buy an individual ticket or do I need to come with a group?

You can purchase individual tickets on-line or by giving us a call. When you arrive you will be assigned to your team, either Blue or Red, and will play with other Guests that have signed up for that session. We recommend that you introduce yourself to your new teammates. You’ll need each other to be successful.

What is the maximum number of guests that I can have at our party?

We can accommodate groups of 100 or more. The maximum number of players in our gaming arena is usually limited to 70 or less.

Do you book parties on weekdays?

Yes, we can host your party on any day of the week if we have at least 48 hours notice to arrange appropriate staffing. Our hours of operation generally vary between fall/winter/spring and summer / holidays.

Do you have invitations?

Yes, an evite is produced and emailed to you when we complete your party booking. You’re welcome to use it, cut and paste from it or delete it. It says we are having a party for (your son / daughter / event name) and gives the party information, date, time, how to dress, where to fill-out our waiver, etc.

What is the deposit?

Our normal policy is to require a 50% of the estimated cost of your reservation. We can make adjustments based on how your group payments are to be handled. Just give us a call to discuss arrangements.

Can I redeem a Loyalty Card, Weapons Upgrade Card or other coupon on-line?

No, you will need to give us a call and we’ll make your reservation with you.

What if I arrive late?

We will work to catch you up to the other players.

What if I show up as a walk-in during a session. Can I join the match?

It will depend on how much time remains for the session. If there is a good amount of time left in the session, and we have space available, we will get you into the game and offer a discount based on how much time is remaining.

Otherwise, we have a lounge / bar viewing area that you would be welcome to use and watch the battle until the next session is ready to book-in.

If I paid a full ticket price, but I have a coupon, can I get a refund?

We recommend calling us if you have a coupon or other offer to apply to your reservation. We have a No Refund policy and would not be able to provide a credit. We may offer you use of the credit to apply to weapons upgrade, a future reservation or a comp gift card.

Is gratuity included in your pricing or can I tip when it is over?

Our pricing does not include gratuities. You’re welcome to tip our employees. The majority of them are part-time high school and college students who would greatly appreciate your recognition of their contributions to your event.

THE GAMING EXPERIENCE

How much is a ticket?

Our pricing varies depending on the day of the week and length of Battle Time. We offer 1.75 hour gaming experiences except for Thursdays and Sundays. On Thursdays and Sundays we offer 1-hour battles. Additional battle times for the same day can be purchased at a discounted price.

What are your hours of operation?

Our open to the public hours generally vary between fall/winter/spring and summer hours. We strive to be open when schools are closed for the summer, holidays, spring breaks, inservice dates, etc. We work to schedule events at nearly any time given advance notice and time to arrange appropriate staffing.

How early should we arrive?

Please plan to arrive 15 minutes before your scheduled Battle Time. We’ll start promptly at the designated time. Late arrivals are Ok and we’ll work to catch them up to their group.

Should I book in advance or can I just walk-in?

We always recommend our guests either buy tickets on-line or give us a call to schedule. We have designated start times and can have sessions that sell-out or are reserved as Private Events.

How do I book for a large group?

We recommend that you call us for large group reservations. We offer group discounts for groups of 20 or more players and organized teams, scout troops, youth groups and others.

Can all of my group be on the same team?

Our policy is to split groups of 4 or more players into 2 teams. If you have 3 or less players, we will work to have you on the same team if that is possible.

We’ve found through the school of hard knocks that having one group battle a different group or party results in animosity and hard feelings. You’ll find zapping for family and friends is a lot of fun.

What should I wear?

We recommend players dress comfortably and wear soft soled shoes. You will be engaging in a simulated combat environment and will get a great workout in the process.

Is it possible to change or cancel a reservation?

Yes, it is possible to change a reservation with advance notice as identified in our Terms & Conditions. We are flexible in rescheduling if life happens and you need to move to a different date / time. We have a no refund policy.

Do you offer Gift Cards and how do I make a reservation with one?

Gift cards can be purchased on-line, over the phone or at our facility. We ask that you or the gift card holder call us to make the reservation as our on-line scheduling system does not have the capability for you to make a reservation.

Is there a viewing area for guests / non-players?

Yes, we have a 2nd floor lounge / viewing area. Guests can watch the action directly over Main Street and players will move right around you. Watching is almost as much fun as playing.

Can we take pictures and videos?

Yes. You’re welcome to take pics/videos during your event. Just let us know if you would like to take a group photo at the end of your session.

Can I use more than 1 laser tag gun?

No, each player uses only 1 gun per session. Our standard semi-automatic rifle is included with your admissions ticket. Unlike paintball rentals, our standard gun is very capable, fast and accurate. If you would like to change up your experience, you’re welcome to select an upgrade such as a sniper rifle, full auto, SMG, pistol, shotgun, etc. for an additional fee.

THE PARTY AFTER THE BATTLE TIME

When can I get the event room?

We offer use of an event room for up to 45 minutes after the gaming session. The room may be available earlier depending upon prior use, schedule, cleaning and set-up. Chairs, tables and table covers are included and we will clean up after your event.

How much does an event room cost?

The Event Room cost is $50 for 45 minutes after your Battle Time. Your time can be extended for an additional fee.

Can we bring in our own food?

Absolutely! Our facility does not have restaurant capabilities but you are welcome to have food delivered or catered in for after your battle. We require the rental of an event room in order to have food brought in. We ask that you also supply your own paper products such as plates, napkins, and utensils. For information on local restaurants, please click here.

Can we bring in our own beverages? Does Battle House offer beverages?

We have a no carry-in policy for outside beverages. We offer a wide variety of water, beer, and wine for purchase. Cups will be provided with drinks.

Are paper products, napkins, or utensils available?

Please bring your own paper products and utensils. We provide cups with the purchase of drinks.

Can I bring in decorations?

Yes, but we do not allow certain items such as helium balloons, silly string, glitter, confetti, TNT Pop Its, sparkler and smoke bombs. We respectfully ask our Guests to use common sense with their decorations. We do have painters tape available if you would like to attach banners or posters to the walls.

Is ice cream or ice cream cakes okay to bring in?

Yes, we have refrigerator / freezer space available if you need it.

What size are the tables?

They are 32 inches wide by 8 feet long. Additional tables and chairs can be brought into the room if needed.

Are there outlets in the Event Rooms?

Yes, each room has multiple outlets for you to use.

RESCHEDULING & CANCELLATION POLICY

For Private Events:

Private Events can be rescheduled to another date with 14 days advance notice.

If you cancel or reschedule the Private Event with less than 14 days notice, your deposit will be forfeited. A new deposit will be required if you would like to reschedule.

If you cancel or reschedule the Private Event with less than 48 hours notice you are responsible for the entire balance.

The person who booked the reservation will be responsible for the Minimum Fee if you have less than the minimum number of players required.

Half of the total transaction is due at the time of booking as a deposit.

For Parties:

Parties can be rescheduled to another date with 48 hours advance notice.

If you cancel or reschedule your Party with less than 48 hours notice your deposit will be forfeited. A new deposit will be required if you would like to reschedule.

Updated player counts must be made at least 48 hours prior to the event.

You are financially responsible for the number of players in your reservation.

Please call and provide notice 24 hours before your scheduled battle if you have changes to your player count.

For Individual Tickets:

Individual Tickets can be rescheduled to another date with 48 hours advance notice.

If you cancel or reschedule your tickets with less than 48 hours notice, the tickets will be forfeited. Funds will not be transferred to the new date and time.

No refunds will be given for missing or no-show (AWOL) players the day of the battle.

You are financially responsible for the number of players in your reservation.

Please call and provide notice 48 hours before your scheduled battle if you have changes to your player count.

TERMS & CONDITIONS

All sales are final and no refunds are permitted.

Promotions or Special Offers are valid only for the date we indicate on the offer.

Special Offers cannot be combined with other Special Offers or discounts.

No exceptions will be made.

IMPORTANT NOTICES

All players must complete our waiver of liability before entering the gaming arena.

Please arrive 15 minutes prior to your Battle Time for check-in. Battles will begin promptly at the designated start time. We recommend players wear athletic attire and soft soled shoes.

Carry-in beverages are not permitted. Food may be brought in or delivered. Please bring your own paper products.

The following items are not allowed in our facility:

Silly string, glitter, confetti, TNT Pop Its, sparklers, stink bombs, balls or helium balloons.

For any questions or concerns, please call us at 815-900-9003.

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