FAQS + TERMS

The term “laser tag” is a carryover from the 1980’s.  Our equipment does not use “lasers” and is completely eye safe.  Our equipment uses infrared light to communicate, which is the same as your TV remote control unit.  Infrared is safe and invisible, and travels at the speed of light.  This makes it extremely fast shooting!

All players are required to participate in our safety and orientation briefing which we refer to as our “Rules of Engagement”. These safety rules include such things as no running, no charging, no physical contact, no climbing on crates or boxes and no profanity. We want our guests and employees to be safe and have a fun and fair gaming experience.

Each session is led by a Field Marshal (referee) who conducts the safety briefing and facilitates the gaming experience and mission scenarios. Other Field Marshals provide assistance and ensure adherence to our policies.

The waiver must be completed by an adult using our on-line system. A parent or guardian must complete it for their minor child. It is their approval and basic contact information that we need.

No, A parent or guardian must complete it for their minor child.

No, you will only need to complete it once, the first time you come to Battle House and then it is stored in our system.

Battle House prides itself on the cleanliness of its facilities and equipment. We clean and disinfect all equipment after every use. Headbands are used once then laundered. Laser Tag guns are cleaned with disinfecting wipes after each use. Gun slings are cleaned after each use as well. You won’t find sweaty vests at Battle House. We clean the facility constantly, wiping down door handles, railings, gaming props, etc.

We follow current CDC guidelines, state and local directives.

We recommend you make your reservation even if you do not have an exact player count. Our policy is to adjust your final payment to the actual number of players on the day of your event. If you have reserved a Private Event, a minimum fee would apply.

You can purchase individual tickets on-line or by giving us a call. When you arrive you will be assigned to your team, either Blue or Red, and will play with other Guests that have signed up for that session. We recommend that you introduce yourself to your new teammates. You’ll need each other to be successful.

We can accommodate groups of 100 or more. The maximum number of players in our gaming arena is usually limited to 70 or less.

Yes, we can host your party on any day of the week if we have at least 48 hours notice to arrange appropriate staffing. Our hours of operation generally vary between fall/winter/spring and summer / holidays.

Yes, an evite is produced and emailed to you when we complete your party booking. You’re welcome to use it, cut and paste from it or delete it. It says we are having a party for (your son / daughter / event name) and gives the party information, date, time, how to dress, where to fill-out our waiver, etc.

Our normal policy is to require a 50% of the estimated cost of your reservation. We can make adjustments based on how your group payments are to be handled. Just give us a call to discuss arrangements.

No, you will need to give us a call and we’ll make your reservation with you.

We will work to catch you up to the other players.

It will depend on how much time remains for the session. If there is a good amount of time left in the session, and we have space available, we will get you into the game and offer a discount based on how much time is remaining.

Otherwise, we have a lounge / bar viewing area that you would be welcome to use and watch the battle until the next session is ready to book-in.

We recommend calling us if you have a coupon or other offer to apply to your reservation. We have a No Refund policy and would not be able to provide a credit. We may offer you use of the credit to apply to weapons upgrade, a future reservation or a comp gift card.

Our pricing does not include gratuities. You’re welcome to tip our employees. The majority of them are part-time high school and college students who would greatly appreciate your recognition of their contributions to your event.

Our pricing varies depending on the day of the week and length of Battle Time. We offer 1.75 hour gaming experiences except for Thursdays and Sundays. On Thursdays and Sundays we offer 1-hour battles. Additional battle times for the same day can be purchased at a discounted price.

Our open to the public hours generally vary between fall/winter/spring and summer hours. We strive to be open when schools are closed for the summer, holidays, spring breaks, inservice dates, etc. We work to schedule events at nearly any time given advance notice and time to arrange appropriate staffing.

Please plan to arrive 15 minutes before your scheduled Battle Time. We’ll start promptly at the designated time. Late arrivals are Ok and we’ll work to catch them up to their group.

We always recommend our guests either buy tickets on-line or give us a call to schedule. We have designated start times and can have sessions that sell-out or are reserved as Private Events.

We recommend that you call us for large group reservations. We offer group discounts for groups of 20 or more players and organized teams, scout troops, youth groups and others.

Our policy is to split groups of 4 or more players into 2 teams. If you have 3 or less players, we will work to have you on the same team if that is possible.

We’ve found through the school of hard knocks that having one group battle a different group or party results in animosity and hard feelings. You’ll find zapping for family and friends is a lot of fun.

We recommend players dress comfortably and wear soft soled shoes. You will be engaging in a simulated combat environment and will get a great workout in the process.

Yes, it is possible to change a reservation with advance notice as identified in our Terms & Conditions. We are flexible in rescheduling if life happens and you need to move to a different date / time. We have a no refund policy.

Gift cards can be purchased on-line, over the phone or at our facility. We ask that you or the gift card holder call us to make the reservation as our on-line scheduling system does not have the capability for you to make a reservation.

Yes, we have a 2nd floor lounge / viewing area. Guests can watch the action directly over Main Street and players will move right around you. Watching is almost as much fun as playing.

Yes. You’re welcome to take pics/videos during your event. Just let us know if you would like to take a group photo at the end of your session.

No, each player uses only 1 gun per session. Our standard semi-automatic rifle is included with your admissions ticket. Unlike paintball rentals, our standard gun is very capable, fast and accurate. If you would like to change up your experience, you’re welcome to select an upgrade such as a sniper rifle, full auto, SMG, pistol, shotgun, etc. for an additional fee.

We offer use of an event room for up to 45 minutes after the gaming session. The room may be available earlier depending upon prior use, schedule, cleaning and set-up. Chairs, tables and table covers are included and we will clean up after your event.

The Event Room cost is $50 for 45 minutes after your Battle Time. Your time can be extended for an additional fee.

Absolutely! Our facility does not have restaurant capabilities but you are welcome to have food delivered or catered in for after your battle. We require the rental of an event room in order to have food brought in. We ask that you also supply your own paper products such as plates, napkins, and utensils. For information on local restaurants, please click here.

We have a no carry-in policy for outside beverages. We offer a wide variety of water, beer, and wine for purchase. Cups will be provided with drinks.

Please bring your own paper products and utensils. We provide cups with the purchase of drinks.

Yes, but we do not allow certain items such as helium balloons, silly string, glitter, confetti, TNT Pop Its, sparkler and smoke bombs. We respectfully ask our Guests to use common sense with their decorations. We do have painters tape available if you would like to attach banners or posters to the walls.

Yes, we have refrigerator / freezer space available if you need it.

They are 32 inches wide by 8 feet long. Additional tables and chairs can be brought into the room if needed.

Yes, each room has multiple outlets for you to use.