Plano FAQs

Information provided can vary depending on location

Health & Safety

IS LASER TAG EYE SAFE?5thmelody2023-03-22T17:55:32+00:00

IS LASER TAG EYE SAFE?

The term “laser tag” is a carryover from the 1980s. Our equipment does not use “lasers” and is completely eye safe. Our equipment uses infrared light to communicate, which is the same as your TV remote control unit. Infrared is safe and invisible and travels at the speed of light. This makes it extremely fast shooting

DO YOU HAVE SAFETY POLICIES?5thmelody2023-01-16T23:31:05+00:00

DO YOU HAVE SAFETY POLICIES?

All players are required to participate in our safety and orientation briefing which we refer to as our “Rules of Engagement”. These safety rules include such things as no running, no charging, no physical contact, no climbing on crates or boxes and no profanity. We want our guests and employees to be safe and have a fun and fair gaming experience.

Each session is led by a Field Marshal (referee) who conducts the safety briefing and facilitates the gaming experience and mission scenarios. Other Field Marshals provide assistance and ensure adherence to our policies.

WHAT IS THE MINIMUM AGE THAT CAN PLAY IN THE ARENA?5thmelody2023-04-21T00:48:46+00:00

WHAT IS THE MINIMUM AGE THAT CAN PLAY IN THE ARENA?

Ages 7-9 may play at the first game of the day. Afterwards, the minimum age is 10.

WHO CAN COMPLETE THE WAIVER?5thmelody2023-01-16T23:31:58+00:00

WHO CAN COMPLETE THE WAIVER?

The waiver must be completed by an adult using our on-line system. A parent or guardian must complete it for their minor child. It is their approval and basic contact information that we need.

DO I HAVE TO COMPLETE THE WAIVER EVERY TIME I COME TO BATTLE HOUSE?5thmelody2023-01-16T23:31:50+00:00

DO I HAVE TO COMPLETE THE WAIVER EVERY TIME I COME TO BATTLE HOUSE?

No, you will only need to complete it once, the first time you come to Battle House and then it is stored in our system.

Booking & PRicing

DO YOU ACCEPT WALK-INS? DO I NEED A RESERVATION?5thmelody2023-03-08T18:59:41+00:00

DO YOU ACCEPT WALK-INS? DO I NEED A RESERVATION?

We HIGHLY recommend reserving your tickets in advance. Reservations can be made online, over the phone, or in-store, but game times DO sell out.

ARE THERE DAY-OF REFUNDS?5thmelody2023-03-08T19:00:47+00:00

ARE THERE DAY-OF REFUNDS?

We do not offer refunds on the day-of, but we will do our best to work with you to move your tickets to another day or time.

TERMS & CONDITIONSKevin Stauss2023-04-24T20:55:53+00:00

TERMS & CONDITIONS

All sales are final and no refunds are permitted.

Promotions or Special Offers are valid only for the date we indicate on the offer.

Special Offers cannot be combined with other Special Offers or discounts.

No exceptions will be made.

Gameplay

HOW EARLY SHOULD WE ARRIVE?5thmelody2023-03-08T19:01:53+00:00

HOW EARLY SHOULD WE ARRIVE?

Please plan to arrive 15 minutes before your scheduled Battle Time. We’ll start promptly at the designated time. Late arrivals are okay and we will work to catch you up to your group, but the game time can’t be adjusted.

The Experience

WHAT SHOULD I WEAR?5thmelody2023-01-16T23:16:16+00:00

WHAT SHOULD I WEAR?

We recommend players wear athletic attire and soft-soled shoes. Closed-toed shoes are highly recommended.

DO YOU OFFER GIFT CARDS AND HOW DO I MAKE A RESERVATION WITH ONE?5thmelody2023-04-24T16:42:07+00:00

DO YOU OFFER GIFT CARDS AND HOW DO I MAKE A RESERVATION WITH ONE?

Gift cards can be purchased on-line, over the phone or at our facility. In order to use it online just select the ‘Redeem Gift Card’ button and enter in your gift card information

All sales are final and no refunds are permitted.
Promotions or Special Offers are valid only for the date we indicate on the offer.
Special Offers cannot be combined with other Special Offers or discounts.
No exceptions will be made.