wilmington FAQs

Information provided can vary depending on location

Health & Safety

DO YOU HAVE SAFETY POLICIES?5thmelody2023-01-16T23:31:05+00:00

DO YOU HAVE SAFETY POLICIES?

All players are required to participate in our safety and orientation briefing which we refer to as our “Rules of Engagement”. These safety rules include such things as no running, no charging, no physical contact, no climbing on crates or boxes and no profanity. We want our guests and employees to be safe and have a fun and fair gaming experience.

Each session is led by a Field Marshal (referee) who conducts the safety briefing and facilitates the gaming experience and mission scenarios. Other Field Marshals provide assistance and ensure adherence to our policies.

WHAT IS THE MINIMUM AGE THAT CAN PLAY IN THE ARENA?5thmelody2023-04-21T00:48:46+00:00

WHAT IS THE MINIMUM AGE THAT CAN PLAY IN THE ARENA?

Ages 7-9 may play at the first game of the day. Afterwards, the minimum age is 10.

Booking & PRicing

DO YOU ACCEPT WALK-INS? DO I NEED A RESERVATION?5thmelody2023-03-08T18:59:41+00:00

DO YOU ACCEPT WALK-INS? DO I NEED A RESERVATION?

We HIGHLY recommend reserving your tickets in advance. Reservations can be made online, over the phone, or in-store, but game times DO sell out.

DO YOU TAKE DEPOSITS?5thmelody2023-01-16T23:16:00+00:00

DO YOU TAKE DEPOSITS?

No, but we will happily take the payment in full to lock in your reservation, just like going to a concert and other entertainment venues.

ARE THERE DAY-OF REFUNDS?5thmelody2023-03-08T19:00:47+00:00

ARE THERE DAY-OF REFUNDS?

We do not offer refunds on the day-of, but we will do our best to work with you to move your tickets to another day or time.

TERMS & CONDITIONSKevin Stauss2023-04-24T20:55:53+00:00

TERMS & CONDITIONS

All sales are final and no refunds are permitted.

Promotions or Special Offers are valid only for the date we indicate on the offer.

Special Offers cannot be combined with other Special Offers or discounts.

No exceptions will be made.

Gameplay

HOW EARLY SHOULD WE ARRIVE?5thmelody2023-03-08T19:01:53+00:00

HOW EARLY SHOULD WE ARRIVE?

Please plan to arrive 15 minutes before your scheduled Battle Time. We’ll start promptly at the designated time. Late arrivals are okay and we will work to catch you up to your group, but the game time can’t be adjusted.

The Experience

WHAT SHOULD I WEAR?5thmelody2023-01-16T23:16:16+00:00

WHAT SHOULD I WEAR?

We recommend players wear athletic attire and soft-soled shoes. Closed-toed shoes are highly recommended.

Parties

CAN WE BRING IN OUR OWN FOOD?5thmelody2023-01-16T23:38:31+00:00

CAN WE BRING IN OUR OWN FOOD?

Absolutely! Our facility does not have restaurant capabilities but you are welcome to have food delivered or catered in for after your battle. We require the rental of an event room in order to have food brought in. We can also supply paper products such as plates, napkins, and utensils if you don’t want to bring your own.

CAN WE BRING IN OUR OWN BEVERAGES? DOES BATTLE HOUSE OFFER BEVERAGES?5thmelody2023-01-16T23:20:00+00:00

CAN WE BRING IN OUR OWN BEVERAGES? DOES BATTLE HOUSE OFFER BEVERAGES?

Outside alcohol is not allowed. Any other beverages are welcome, though. We also have a variety of beverages available for purchase, INCLUDING BEER!

ARE PAPER PRODUCTS, NAPKINS, OR UTENSILS AVAILABLE?5thmelody2023-01-16T23:20:09+00:00

ARE PAPER PRODUCTS, NAPKINS, OR UTENSILS AVAILABLE?

We happily provide paper products for your event!

WHEN CAN I GET THE EVENT ROOM? HOW MUCH DOES IT COST?5thmelody2023-03-08T19:03:02+00:00

WHEN CAN I GET THE EVENT ROOM? HOW MUCH DOES IT COST?

We offer use of an event room for up to 45 minutes after the gaming session for $50. The room may be available earlier depending upon prior use, schedule, cleaning and set-up. Chairs, tables and table covers are included and we will clean up after your event. The room fee is included in our party packages.

IS THERE ANYTHING NOT ALLOWED IN THE FACILITY?5thmelody2023-03-08T19:03:59+00:00

IS THERE ANYTHING NOT ALLOWED IN THE FACILITY?

Silly string, glitter, confetti, TNT Pop Its, sparklers, stink bombs, balls or helium balloons, wall decorations, vapes, special candles that light up continuously or emit a lot of smoke.

WHAT DOES THE PARTY ROOM LOOK LIKE?5thmelody2023-01-16T23:22:10+00:00

WHAT DOES THE PARTY ROOM LOOK LIKE?

Please visit the Arena page to see our virtual walkthrough or come in-store for a tour.

Terms & Conditions

All sales are final and no refunds are permitted.

Promotions or Special Offers are valid only for the date we indicate on the offer.

Special Offers cannot be combined with other Special Offers or discounts.

No exceptions will be made.