FAQs
General
What is the minimum age that can play in the arena?
All Players must be 10 years or older to play. 7-9 year olds can only play in the first game, after that it is 10 and older.
Do you accept walk-ins? Do I need a reservation?
We HIGHLY recommend reserving your tickets in advance. Reservations can be made online, over the phone or in store. You can walk in, however it might be sold out.
Do you take deposits?
Absolutely not! But we will happily take the payment in full to lock in your reservation just like going to a concert and other entertainment venues.
What should I wear?
We recommend players wear athletic attire and soft soled shoes. Closed toed shoes are highly recommended.
Are there day-of refunds?
We do not offer refunds on the day-of.
How early should I show up?
At least 10-15 minutes early. Battles will begin promptly at the designated start time.
Parties
Can we bring in our own food?
Absolutely! Our facility does not have restaurant capabilities but you are welcome to have food delivered or catered in for after your battle. We require the rental of an event room in order to have food brought in. We can also supply paper products such as plates, napkins, and utensils if you don’t want to bring your own.
Can we bring in our own beverages? Does Battle House offer beverages?
Outside alcohol is not allowed. Any other beverages are welcome though. We also have a variety of beverages available for purchase INCLUDING BEER!
Are paper products, napkins, or utensils available?
We happily provide paper products for your event!
When can I get the event room? How much does it cost?
We offer use of an event room for up to 45 minutes after the gaming session. The room may be available earlier depending upon prior use, schedule, cleaning and set-up. Chairs, tables and table covers are included and we will clean up after your event. The room fee is included in our party packages.
Is there anything not allowed in the facility?
Silly string, glitter, confetti, TNT Pop Its, sparklers, stink bombs, balls or helium balloons. This also includes special candles that light up continuously or emit a lot of smoke.
What does the party room look like?
Please visit the Arena page to see our virtual walkthrough or come in store for a tour.
RESCHEDULING & CANCELLATION POLICY
For Private Events:
If you cancel or reschedule the Private Event with less than 72 hours notice you are responsible for the entire balance. Once the event is within 72 hours, we are unable to issue a refund.
The person who booked the reservation will be responsible for the full payment discussed if you have less than the minimum number of players required.
For Parties and Individual Tickets:
Individual tickets and Parties can be canceled or rescheduled to another date with 48 hours advance notice. Once the event is within 48 hours, we are unable to issue a refund.
Updated player counts must be made at least 48 hours prior to the event.
You are financially responsible for the number of players in your reservation. No refunds or credits will be given for missing or no-show players.
Please call and provide notice 24 hours before your scheduled battle if you have changes to your player count.
TERMS & CONDITIONS
All sales are final and no refunds are permitted.
Promotions or Special Offers are valid only for the date we indicate on the offer.
Special Offers cannot be combined with other Special Offers or discounts.
No exceptions will be made.
IMPORTANT NOTICES
All players must complete our waiver of liability before entering the gaming arena. Please click the link below.
Please arrive 15 minutes prior to your Battle Time for check-in. Battles will begin promptly at the designated start time.
Outside alcohol is not permitted.
For any questions or concerns please call us at: 910-434-5544
