FAQs

Information provided can vary based on location.

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Fayetteville, NC FAQs

Health & Safety

Do you have safety policies?
+
-

All players are required to participate in our safety and orientation briefing which we refer to as our “Rules of Engagement”. These safety rules include such things as no running, no charging, no physical contact, no climbing on crates or boxes and no profanity. We want our guests and employees to be safe and have a fun and fair gaming experience.

Each session is led by a Field Marshal (referee) who conducts the safety briefing and facilitates the gaming experience and mission scenarios. Other Field Marshals provide assistance and ensure adherence to our policies.

What is the minimum age that can play in the arena?
+
-

Battle House is open to ages 6 and up at all battle times!

Booking & Pricing

Do you accept walk-ins?
+
-

We do allow walk-ins at our set game times. Although we HIGHLY recommend you book in advance as game times do sell out. Reservations can be made online, over the phone, or in-store to guarentee your spot!

Do you take deposits?
+
-

No, but we will happily take the payment in full to lock in your reservation, just like going to a concert and other entertainment venues.

Are there day-of refunds?
+
-

We do not offer refunds on the day-of, but we will do our best to work with you to move your tickets to another day or time or credit your account with the balance.

Terms & Conditions
+
-

Day-of refunds are not available.

Promotions or Special Offers are valid only for the date we indicate on the offer.

Special Offers cannot be combined with other Special Offers or discounts.

No exceptions will be made.

Gameplay

How early should we arrive?
+
-

Please plan to arrive 15 minutes before your scheduled Battle Time preferably with waivers filled out in advance. We’ll start promptly at the designated time. Late arrivals are okay and we will work to catch you up to your group, but the game time can’t be adjusted.

The Experience

What should I wear?
+
-

We recommend players wear athletic attire and soft-soled shoes. Closed-toed shoes are highly recommended.

Parties

Can we bring in our own food?
+
-

Absolutely! Our facility does not have restaurant capabilities but you are welcome to have food delivered or catered in for after your battle. We require the rental of an event room in order to have food brought in. We can also supply paper products such as plates, napkins, and utensils if you don’t want to bring your own.

Can we bring in our own beverages? Does Battle House offer beverages?
+
-

Outside alcohol is not allowed. Any other beverages are welcome, though. We also have a variety of beverages available for purchase, INCLUDING BEER!

Are paper products, napkins, or utensils available?
+
-

We happily provide paper products for your event!

When can I get the event room? How much does it cost?
+
-

We offer use of an event room for up to 30 minutes after the gaming session for $50. The room may be available earlier depending upon prior use, schedule, cleaning and set-up. Chairs, tables and table covers are included and we will clean up after your event. The room fee is included in our party packages.

Is there anything not allowed in the facility?
+
-

Silly string, glitter, confetti, TNT Pop Its, sparklers, stink bombs, balls or helium balloons, wall decorations, vapes, special candles that light up continuously or emit a lot of smoke.

Wilmington, NC FAQs

Health & Safety

Do you have safety policies?
+
-

All players are required to participate in our safety and orientation briefing which we refer to as our “Rules of Engagement”. These safety rules include such things as no running, no charging, no physical contact, no climbing on crates or boxes and no profanity. We want our guests and employees to be safe and have a fun and fair gaming experience.

Each session is led by a Field Marshal (referee) who conducts the safety briefing and facilitates the gaming experience and mission scenarios. Other Field Marshals provide assistance and ensure adherence to our policies.

What is the minimum age that can play in the arena?
+
-

Battle House is open to ages 6 and up at all battle times!

Booking & Pricing

Do you accept walk-ins?
+
-

We HIGHLY recommend reserving your tickets in advance. Reservations can be made online, over the phone, or in-store, but game times DO sell out.

Do you take deposits?
+
-

No, but we will happily take the payment in full to lock in your reservation, just like going to a concert and other entertainment venues.

Are there day-of refunds?
+
-

We do not offer refunds on the day-of, but we will do our best to work with you to move your tickets to another day or time.

Terms & Conditions
+
-

All sales are final and no refunds are permitted.

Promotions or Special Offers are valid only for the date we indicate on the offer.

Special Offers cannot be combined with other Special Offers or discounts.

No exceptions will be made.

Gameplay

How early should we arrive?
+
-

Please plan to arrive 15 minutes before your scheduled Battle Time. We’ll start promptly at the designated time. Late arrivals are okay and we will work to catch you up to your group, but the game time can’t be adjusted.

The Experience

What should I wear?
+
-

We recommend players wear athletic attire and soft-soled shoes. Closed-toed shoes are highly recommended.

Parties

Can we bring in our own food?
+
-

Absolutely! Our facility does not have restaurant capabilities but you are welcome to have food delivered or catered in for after your battle. We require the rental of an event room in order to have food brought in. We can also supply paper products such as plates, napkins, and utensils if you don’t want to bring your own.

Can we bring in our own beverages? Does Battle House offer beverages?
+
-

Outside alcohol is not allowed. Any other beverages are welcome, though. We also have a variety of beverages available for purchase, INCLUDING BEER!

Are paper products, napkins, or utensils available?
+
-

We happily provide paper products for your event!

When can I get the event room? How much does it cost?
+
-

We offer use of an event room for up to 45 minutes after the gaming session for $50. The room may be available earlier depending upon prior use, schedule, cleaning and set-up. Chairs, tables and table covers are included and we will clean up after your event. The room fee is included in our party packages.

Is there anything not allowed in the facility?
+
-

Silly string, glitter, confetti, TNT Pop Its, sparklers, stink bombs, balls or helium balloons, wall decorations, vapes, special candles that light up continuously or emit a lot of smoke.

All sales are final and no refunds are permitted.
Promotions or Special Offers are valid only for the date we indicate on the offer.
Special Offers cannot be combined with other Special Offers or discounts.
No exceptions will be made.

Lake Barrington, IL FAQs

Health & Safety

Is laser tag eye safe?
+
-

The term “laser tag” is a carryover from the 1980s. Our equipment does not use “lasers” and is completely eye safe. Our equipment uses infrared light to communicate, which is the same as your TV remote control unit. Infrared is safe and invisible and travels at the speed of light. This makes it extremely fast shooting.

Do you have safety policies?
+
-

All players are required to participate in our safety and orientation briefing which we refer to as our “Rules of Engagement”. These safety rules include such things as no running, no charging, no physical contact, no climbing on crates or boxes and no profanity. We want our guests and employees to be safe and have a fun and fair gaming experience.

Each session is led by a Field Marshal (referee) who conducts the safety briefing and facilitates the gaming experience and mission scenarios. Other Field Marshals provide assistance and ensure adherence to our policies.

Who can complete the waiver?
+
-

The waiver must be completed by an adult using our on-line system. A parent or guardian must complete it for their minor child. It is their approval and basic contact information that we need.

Can I complete the waiver for someone else's child?
+
-

No, A parent or guardian must complete it for their minor child.

Do I have to complete the waiver every time I come to Battle House?
+
-

No, you will only need to complete it once, the first time you come to Battle House and then it is stored in our system.

What are your cleaning processes?
+
-

Battle House prides itself on the cleanliness of its facilities and equipment. We clean and disinfect all equipment after every use. Headbands are used once then laundered. Laser Tag guns are cleaned with disinfecting wipes after each use. Gun slings are cleaned after each use as well. You won’t find sweaty vests at Battle House. We clean the facility constantly, wiping down door handles, railings, gaming props, etc.

What is the minimum age that can play in the arena?
+
-

We generally recommend ages 8 and above. However 6 and 7 year olds can play but must be accompanied by an adult. We also recommend they play in our late morning and early afternoon sessions.

Booking & Pricing

Do you accept walk-ins?
+
-

We HIGHLY recommend reserving your tickets in advance. Reservations can be made online, over the phone, or in-store, but game times DO sell out.

I’m not sure of the exact player count. should I book now or wait until I know for certain?
+
-

We recommend you make your reservation even if you do not have an exact player count. Our policy is to adjust your final payment to the actual number of players on the day of your event. If you have reserved a Private Event, a minimum fee would apply.

Can I buy an individual ticket or do I need to come with a group?
+
-

You can purchase individual tickets on-line or by giving us a call. When you arrive you will be assigned to your team, either Blue or Red, and will play with other Guests that have signed up for that session. We recommend that you introduce yourself to your new teammates. You’ll need each other to be successful.

What is the maximum amount of guests that I can have at our party?
+
-

We can accommodate groups of 100 or more. The maximum number of players in our gaming arena is usually limited to 60 or less. This is also limited to remaining availability within your session. If you would like to know the current availability for your session please give us a call.

Do you book parties on weekdays?
+
-

Yes, we can host your party on any day of the week if we have at least 48 hours notice to arrange appropriate staffing. Our hours of operation generally vary between fall/winter/spring and summer / holidays.

What is the deposit?
+
-

Our normal policy is to require a 50% of the estimated cost of your reservation. We can make adjustments based on how your group payments are to be handled. Just give us a call to discuss arrangements.

Can I redeem a loyalty card, weapons upgrade card, or other coupons online?
+
-

No, you will need to give us a call and we’ll make your reservation with you.

What if I arrive late?
+
-

We will work to catch you up to the other players.

What if I show up as a walk-in during a session? Can I join the match?
+
-

It will depend on how much time remains for the session. If there is a good amount of time left in the session, and we have space available, we will get you into the game and offer a discount based on how much time is remaining.

Otherwise, we have a lounge / bar viewing area that you would be welcome to use and watch the battle until the next session is ready to book-in.

If I paid a full ticket price, but I have a coupon, can I get a refund?
+
-

We recommend calling us if you have a coupon or other offer to apply to your reservation. We have a No Refund policy and would not be able to provide a credit. We may offer you use of the credit to apply to weapons upgrade, a future reservation or a comp gift card.

Gameplay

How early should we arrive?
+
-

Please plan to arrive 15 minutes before your scheduled Battle Time. We’ll start promptly at the designated time. Late arrivals are okay and we will work to catch you up to your group, but the game time can’t be adjusted.

What are your hours of operation?
+
-

Our open to the public hours generally vary between fall/winter/spring and summer hours. We strive to be open when schools are closed for the summer, holidays, spring breaks, inservice dates, etc. We work to schedule events at nearly any time given advance notice and time to arrange appropriate staffing.

The Experience

What should I wear?
+
-

We recommend players wear athletic attire and soft-soled shoes. Closed-toed shoes are highly recommended.

How do I book for a large group?
+
-

We recommend that you call us for large group reservations. We offer group discounts for groups of 20 or more players and organized teams, scout troops, youth groups and others.

Can all of my group be on the same team?
+
-

Our policy is to split groups of 4 or more players into 2 teams. If you have 3 or less players, we will work to have you on the same team if that is possible.

We’ve found through the school of hard knocks that having one group battle a different group or party results in animosity and hard feelings. You’ll find that zapping your family and friends is a lot of fun.

Is it possible to change or cancel a reservation?
+
-

Yes, it is possible to change a reservation with advance notice as identified in our Terms & Conditions. We are flexible in rescheduling if life happens and you need to move to a different date / time. We do not offer day-of refunds.

Do you offer gift cards and how do I make a reservation with one?
+
-

Gift cards can be purchased on-line, over the phone or at our facility. In order to use it online just select the ‘Redeem Gift Card’ button and enter in your gift card information

Is there a viewing area for guests / non-players?
+
-

Yes, we have a 2nd-floor lounge/viewing area. Guests can watch the action directly over Main Street, and players will move right around you. Watching is almost as much fun as playing.

Can we take pictures and videos?
+
-

Yes. You’re welcome to take pics/videos during your event. Just let us know if you would like to take a group photo at the end of your session.

Can I use more than one laser gun?
+
-

No, each player uses only one gun per session. Our standard semi-automatic rifle is included with your admissions ticket. Unlike paintball rentals, our standard gun is very capable, fast and accurate. If you would like to change up your experience, you’re welcome to select an upgrade such as a sniper rifle, full auto, SMG, pistol, shotgun, etc. for an additional fee.

Parties

Is there anything not allowed in the facility?
+
-

Silly string, glitter, confetti, TNT Pop Its, sparklers, stink bombs, balls or helium balloons, wall decorations, vapes, special candles that light up continuously or emit a lot of smoke.

How much does an event room cost?
+
-

The Event Room is $30 for 30 minutes.

Can we bring in our own food?
+
-

Absolutely! Our facility does not have restaurant capabilities, but you are welcome to have food delivered or catered in for after your battle. We require the rental of an event room in order to have food brought in. We ask that our guests bring in their own paper products and utensils. We generally have a supply of emergency items to help out if needed. Cups are included with the purchase of pitchers of soda or water.

Can we bring in our own drinks?
+
-

We do not allow carry in beverages as we do sell drinks on-site. If someone has an allergy or dietary restriction and requires specific drinks that we do not carry then an exception may be made for those individuals. Please call us to discuss if this is the case.

Are paper products, napkins, or utensils available?
+
-

We ask that our guests bring in their own paper products and utensils. We generally have a supply of emergency items to help out if needed. Cups are included with the purchase of pitchers of soda or water.

Is ice cream or ice cream cakes okay to bring in?
+
-

Yes, we have refrigerator / freezer space available if you need it.

What size are the tables?
+
-

They are 32 inches wide by 8 feet long.

Are there outlets in the events rooms?
+
-

Yes, each room has multiple outlets for you to use.

When can I get the event room? How much does it cost?
+
-

We offer use of an event room for up to 30 minutes after the gaming session for $30. The room may be available earlier depending upon prior use, schedule, cleaning and set-up. Chairs, tables and table covers are included and we will clean up after your event. The room fee is included in our party packages.

Rescheduling & Cancellation Policy


For Private Events:

Private Events can be rescheduled to another date with 14 days advance notice.

If you cancel or reschedule the Private Event with less than 14 days notice, your deposit will be forfeited. A new deposit will be required if you would like to reschedule.

If you cancel or reschedule the Private Event with less than 48 hours notice you are responsible for the entire balance.

The person who booked the reservation will be responsible for the Minimum Fee if you have less than the minimum number of players required.

The minimum private event fee will be required at the time of booking as a deposit.

For Parties:

Parties can be rescheduled to another date with 48 hours advance notice.

If you cancel or reschedule your Party with less than 48 hours notice your deposit will be forfeited. A new deposit will be required if you would like to reschedule.

Updated player counts must be made at least 48 hours prior to the event.

You are financially responsible for the number of players in your reservation.

Please call and provide notice 24 hours before your scheduled battle if you have changes to your player count.

For Individual Tickets:

Individual Tickets can be rescheduled to another date with 48 hours advance notice.

If you cancel or reschedule your tickets with less than 48 hours notice, the tickets will be forfeited. Funds will not be transferred to the new date and time.

No refunds will be given for missing or no-show (AWOL) players the day of the battle.

You are financially responsible for the number of players in your reservation.

Please call and provide notice 48 hours before your scheduled battle if you have changes to your player count.

Terms & Conditions:

All sales are final and no refunds are permitted.

Promotions or Special Offers are valid only for the date we indicate on the offer.

Special Offers cannot be combined with other Special Offers or discounts.

No exceptions will be made.

Important Notices:

All players must complete our waiver of liability before entering the gaming arena.

Please arrive 15 minutes prior to your Battle Time for check-in. Battles will begin promptly at the designated start time. We recommend players wear athletic attire and soft soled shoes.

Carry-in beverages are not permitted. Food may be brought in or delivered. Please bring your own paper products.

The following items are not allowed in our facility:

Silly string, glitter, confetti, TNT Pop Its, sparklers, stink bombs, balls or helium balloons.

For any questions or concerns, please call us at 815-900-9003.

Plano, TX FAQs

Health & Safety

Is laser tag eye safe?
+
-

The term “laser tag” is a carryover from the 1980s. Our equipment does not use “lasers” and is completely eye safe. Our equipment uses infrared light to communicate, which is the same as your TV remote control unit. Infrared is safe and invisible and travels at the speed of light. This makes it extremely fast shooting.

Do you have safety policies?
+
-

All players are required to participate in our safety and orientation briefing which we refer to as our “Rules of Engagement”. These safety rules include such things as no running, no charging, no physical contact, no climbing on crates or boxes and no profanity. We want our guests and employees to be safe and have a fun and fair gaming experience.

Each session is led by a Field Marshal (referee) who conducts the safety briefing and facilitates the gaming experience and mission scenarios. Other Field Marshals provide assistance and ensure adherence to our policies.

Who can complete the waiver?
+
-

The waiver must be completed by an adult using our on-line system. A parent or guardian must complete it for their minor child. It is their approval and basic contact information that we need.

Can I complete the waiver for someone else's kid?
+
-

No, A parent or guardian must complete it for their minor child.

Do I have to complete the waiver every time I come to Battle House?
+
-

No, you will only need to complete it once, the first time you come to Battle House and then it is stored in our system.

What are your cleaning processes?
+
-

Battle House prides itself on the cleanliness of its facilities and equipment. We clean and disinfect all equipment after every use. Headbands are used once then laundered. Laser Tag guns are cleaned with disinfecting wipes after each use. Gun slings are cleaned after each use as well. You won’t find sweaty vests at Battle House. We clean the facility constantly, wiping down door handles, railings, gaming props, etc.

What is the minimum age that can play in the arena?
+
-

Battle House is open to ages 8 and up at all battle times!

Booking & Pricing

Do you accept walk-ins?
+
-

We HIGHLY recommend reserving your tickets in advance. Reservations can be made online, over the phone, or in-store, but game times DO sell out.

Are there day-of refunds?
+
-

We do not offer refunds on the day-of, but we will do our best to work with you to move your tickets to another day or time.

Terms & Conditions
+
-

All sales are final and no refunds are permitted.

Promotions or Special Offers are valid only for the date we indicate on the offer.

Special Offers cannot be combined with other Special Offers or discounts.

No exceptions will be made.

Gameplay

How early should we arrive?
+
-

Please plan to arrive 15 minutes before your scheduled Battle Time. We’ll start promptly at the designated time. Late arrivals are okay and we will work to catch you up to your group, but the game time can’t be adjusted.

The Experience

What should I wear?
+
-

We recommend players wear athletic attire and soft-soled shoes. Closed-toed shoes are highly recommended.

Do you offer gift cards and how do I make a reservaition with one?
+
-

Gift cards can be purchased on-line, over the phone or at our facility. In order to use it online just select the ‘Redeem Gift Card’ button and enter in your gift card information

Parties

Can we bring in our own food?
+
-

Absolutely! Our facility does not have restaurant capabilities but you are welcome to have food delivered or catered in for after your battle. We require the rental of an event room in order to have food brought in. We can also supply paper products such as plates, napkins, and utensils if you don’t want to bring your own.

Is there anything not allowed in the facility?
+
-

Silly string, glitter, confetti, TNT Pop Its, sparklers, stink bombs, balls or helium balloons, wall decorations, vapes, special candles that light up continuously or emit a lot of smoke.

How much does an event room cost?
+
-

The Event Room is $30 for 30 minutes.

Are paper products, napkins, or utensils available?
+
-

We happily provide paper products for your event!

Is ice cream or ice cream cakes okay to bring in?
+
-

Yes, we have refrigerator / freezer space available if you need it.

What size are the tables?
+
-

They are 32 inches wide by 8 feet long.

Are there outlets in the events rooms?
+
-

Yes, each room has multiple outlets for you to use.

When can I get the event room? How much does it cost?
+
-

We offer use of an event room for up to 45 minutes after the gaming session for $50. The room may be available earlier depending upon prior use, schedule, cleaning and set-up. Chairs, tables and table covers are included and we will clean up after your event. The room fee is included in our party packages.

All sales are final and no refunds are permitted.
Promotions or Special Offers are valid only for the date we indicate on the offer.
Special Offers cannot be combined with other Special Offers or discounts.
No exceptions will be made.

Waukesha, WI FAQs

Health & Safety

Is laser tag eye safe?
+
-

The term “laser tag” is a carryover from the 1980s. Our equipment does not use “lasers” and is completely eye safe. Our equipment uses infrared light to communicate, which is the same as your TV remote control unit. Infrared is safe and invisible and travels at the speed of light. This makes it extremely fast shooting.

Do you have safety policies?
+
-

All players are required to participate in our safety and orientation briefing which we refer to as our “Rules of Engagement”. These safety rules include such things as no running, no charging, no physical contact, no climbing on crates or boxes and no profanity. We want our guests and employees to be safe and have a fun and fair gaming experience.

Each session is led by a Field Marshal (referee) who conducts the safety briefing and facilitates the gaming experience and mission scenarios. Other Field Marshals provide assistance and ensure adherence to our policies.

Who can complete the waiver?
+
-

The waiver must be completed by an adult using our on-line system. A parent or guardian must complete it for their minor child. It is their approval and basic contact information that we need.

Can I complete the waiver for someone else's kid?
+
-

No, A parent or guardian must complete it for their minor child.

Do I have to complete the waiver every time I come to Battle House?
+
-

No, you will only need to complete it once, the first time you come to Battle House and then it is stored in our system.

What are your cleaning processes?
+
-

Battle House prides itself on the cleanliness of its facilities and equipment. We clean and disinfect all equipment after every use. Headbands are used once then laundered. Laser Tag guns are cleaned with disinfecting wipes after each use. Gun slings are cleaned after each use as well. You won’t find sweaty vests at Battle House. We clean the facility constantly, wiping down door handles, railings, gaming props, etc.

What is the minimum age that can play in the arena?
+
-

We generally recommend ages 8 and above. However 6 and 7 year olds can play but must be accompanied by an adult. We also recommend they play in our late morning and early afternoon sessions.

Booking & Pricing

Do you accept walk-ins?
+
-

We HIGHLY recommend reserving your tickets in advance. Reservations can be made online, over the phone, or in-store, but game times DO sell out.

I’m not sure of the exact player count. should I book now or wait until I know for certain?
+
-

We recommend you make your reservation even if you do not have an exact player count. Our policy is to adjust your final payment to the actual number of players on the day of your event. If you have reserved a Private Event, a minimum fee would apply.

Can I buy an individual ticket or do I need to come with a group?
+
-

You can purchase individual tickets on-line or by giving us a call. When you arrive you will be assigned to your team, either Blue or Red, and will play with other Guests that have signed up for that session. We recommend that you introduce yourself to your new teammates. You’ll need each other to be successful.

What is the maximum amount of guests that I can have at our party?
+
-

We can accommodate groups of 100 or more. The maximum number of players in our gaming arena is usually limited to 60 or less. This is also limited to remaining availability within your session. If you would like to know the current availability for your session please give us a call.

Do you book parties on weekdays?
+
-

Yes, we can host your party on any day of the week if we have at least 48 hours notice to arrange appropriate staffing. Our hours of operation generally vary between fall/winter/spring and summer / holidays.

What is the deposit?
+
-

Our normal policy is to require a 50% of the estimated cost of your reservation. We can make adjustments based on how your group payments are to be handled. Just give us a call to discuss arrangements.

Can I redeem a loyalty card, weapons upgrade card, or other coupons online?
+
-

No, you will need to give us a call and we’ll make your reservation with you.

What if I arrive late?
+
-

We will work to catch you up to the other players.

What if I show up as a walk-in during a session? Can I join the match?
+
-

It will depend on how much time remains for the session. If there is a good amount of time left in the session, and we have space available, we will get you into the game and offer a discount based on how much time is remaining.

Otherwise, we have a lounge / bar viewing area that you would be welcome to use and watch the battle until the next session is ready to book-in.

If I paid a full ticket price, but I have a coupon, can I get a refund?
+
-

We recommend calling us if you have a coupon or other offer to apply to your reservation. We have a No Refund policy and would not be able to provide a credit. We may offer you use of the credit to apply to weapons upgrade, a future reservation or a comp gift card.

Gameplay

How early should we arrive?
+
-

Please plan to arrive 15 minutes before your scheduled Battle Time. We’ll start promptly at the designated time. Late arrivals are okay and we will work to catch you up to your group, but the game time can’t be adjusted.

What are your hours of operation?
+
-

Our open to the public hours generally vary between fall/winter/spring and summer hours. We strive to be open when schools are closed for the summer, holidays, spring breaks, inservice dates, etc. We work to schedule events at nearly any time given advance notice and time to arrange appropriate staffing.

The Experience

What should I wear?
+
-

We recommend players wear athletic attire and soft-soled shoes. Closed-toed shoes are highly recommended.

How do I book for a large group?
+
-

We recommend that you call us for large group reservations. We offer group discounts for groups of 20 or more players and organized teams, scout troops, youth groups and others.

Can all of my group be on the same team?
+
-

Our policy is to split groups of 4 or more players into 2 teams. If you have 3 or less players, we will work to have you on the same team if that is possible.

We’ve found through the school of hard knocks that having one group battle a different group or party results in animosity and hard feelings. You’ll find that zapping your family and friends is a lot of fun.

Is it possible to change or cancel a reservation?
+
-

Yes, it is possible to change a reservation with advance notice as identified in our Terms & Conditions. We are flexible in rescheduling if life happens and you need to move to a different date / time. We do not offer day-of refunds.

Do you offer gift cards and how do I make a reservaition with one?
+
-

Gift cards can be purchased on-line, over the phone or at our facility. In order to use it online just select the ‘Redeem Gift Card’ button and enter in your gift card information

Is there a viewing area for guests / non-players?
+
-

Yes, we have a lounge/viewing area. Guests can watch the action directly. Players will move right around you. Watching is almost as much fun as playing.

Can we take pictures and videos?
+
-

Yes. You’re welcome to take pics/videos during your event. Just let us know if you would like to take a group photo at the end of your session.

Can I use more than one laser gun?
+
-

No, each player uses only one gun per session. Our standard semi-automatic rifle is included with your admissions ticket. Unlike paintball rentals, our standard gun is very capable, fast and accurate. If you would like to change up your experience, you’re welcome to select an upgrade such as a sniper rifle, full auto, SMG, pistol, shotgun, etc. for an additional fee.

Parties

Can we bring in our own food?
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Absolutely! Our facility does not have restaurant capabilities, but you are welcome to have food delivered or catered in for after your battle. We require the rental of an event space in order to have food brought in. We ask that our guests bring in their own paper products and utensils. We generally have a supply of emergency items to help out if needed. Cups are included with the purchase of pitchers of soda or water.

Can we bring in our own drinks?
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We do not allow carry in beverages as we do sell drinks on-site. If someone has an allergy or dietary restriction and requires specific drinks that we do not carry then an exception may be made for those individuals. Please call us to discuss if this is the case

Is there anything not allowed in the facility?
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Silly string, glitter, confetti, TNT Pop Its, sparklers, stink bombs, balls or helium balloons, wall decorations, vapes, special candles that light up continuously or emit a lot of smoke.

How much does the event space cost?
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The event space is $30 for 30 minutes.

Are paper products, napkins, or utensils available?
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We ask that our guests bring in their own paper products and utensils. We generally have a supply of emergency items to help out if needed. Cups are included with the purchase of pitchers of soda or water.

Is ice cream or ice cream cakes okay to bring in?
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Yes, we have refrigerator / freezer space available if you need it.

What size are the tables?
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They are 32 inches wide by 8 feet long.

Are there outlets in the event space?
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Yes, each room has multiple outlets for you to use.

When can I get the event space? How much does it cost?
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We offer use of an event space for up to 30 minutes after the gaming session for $30. The event space may be available earlier depending upon prior use, schedule, cleaning and set-up. Chairs, tables and table covers are included and we will clean up after your event. The event space fee is included in our party packages.

Rescheduling & Cancellation Policy


For Private Events:

Private Events can be rescheduled to another date with 14 days advance notice.

If you cancel or reschedule the Private Event with less than 14 days notice, your deposit will be forfeited. A new deposit will be required if you would like to reschedule.

If you cancel or reschedule the Private Event with less than 48 hours notice you are responsible for the entire balance.

The person who booked the reservation will be responsible for the Minimum Fee if you have less than the minimum number of players required.

The minimum private event fee will be required at the time of booking as a deposit

For Parties:

Parties can be rescheduled to another date with 48 hours advance notice.

If you cancel or reschedule your Party with less than 48 hours notice your deposit will be forfeited. A new deposit will be required if you would like to reschedule.

Updated player counts must be made at least 48 hours prior to the event.

You are financially responsible for the number of players in your reservation.

Please call and provide notice 24 hours before your scheduled battle if you have changes to your player count.

For Individual Tickets:

Individual Tickets can be rescheduled to another date with 48 hours advance notice.

If you cancel or reschedule your tickets with less than 48 hours notice, the tickets will be forfeited. Funds will not be transferred to the new date and time.

No refunds will be given for missing or no-show (AWOL) players the day of the battle.

You are financially responsible for the number of players in your reservation.

Please call and provide notice 48 hours before your scheduled battle if you have changes to your player count.

Terms & Conditions:

All sales are final and no refunds are permitted.

Promotions or Special Offers are valid only for the date we indicate on the offer.

Special Offers cannot be combined with other Special Offers or discounts.

No exceptions will be made.

Important Notices:

All players must complete our waiver of liability before entering the gaming arena.

Please arrive 15 minutes prior to your Battle Time for check-in. Battles will begin promptly at the designated start time. We recommend players wear athletic attire and soft soled shoes.

Carry-in beverages are not permitted. Food may be brought in or delivered. Please bring your own paper products.

The following items are not allowed in our facility:

Silly string, glitter, confetti, TNT Pop Its, sparklers, stink bombs, balls or helium balloons.

For any questions or concerns, please call us.

Wake Forest, NC FAQs

Health & Safety

Do you have safety policies?
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All players are required to participate in our safety and orientation briefing which we refer to as our “Rules of Engagement”. These safety rules include such things as no running, no charging, no physical contact, no climbing on crates or boxes and no profanity. We want our guests and employees to be safe and have a fun and fair gaming experience.

Each session is led by a Field Marshal (referee) who conducts the safety briefing and facilitates the gaming experience and mission scenarios. Other Field Marshals provide assistance and ensure adherence to our policies.

What is the minimum age that can play in the arena?
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Battle House is open to ages 6 and up at all battle times!

Booking & Pricing

Do you accept walk-ins?
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We do allow walk-ins at our set game times. Although we HIGHLY recommend you book in advance as game times do sell out. Reservations can be made online, over the phone, or in-store to guarentee your spot!

Do you take deposits?
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No, but we will happily take the payment in full to lock in your reservation, just like going to a concert and other entertainment venues.

Are there day-of refunds?
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We do not offer refunds on the day-of, but we will do our best to work with you to move your tickets to another day or time or credit your account with the balance.

Terms & Conditions
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Day-of refunds are not available.

Promotions or Special Offers are valid only for the date we indicate on the offer.

Special Offers cannot be combined with other Special Offers or discounts.

No exceptions will be made.

Gameplay

How early should we arrive?
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Please plan to arrive 15 minutes before your scheduled Battle Time preferably with waivers filled out in advance. We’ll start promptly at the designated time. Late arrivals are okay and we will work to catch you up to your group, but the game time can’t be adjusted.

The Experience

What should I wear?
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We recommend players wear athletic attire and soft-soled shoes. Closed-toed shoes are highly recommended.

Parties

Can we bring in our own food?
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Absolutely! Our facility does not have restaurant capabilities but you are welcome to have food delivered or catered in for after your battle. We require the rental of an event room in order to have food brought in. We can also supply paper products such as plates, napkins, and utensils if you don’t want to bring your own.

Can we bring in our own beverages? Does Battle House offer beverages?
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Outside alcohol is not allowed. Any other beverages are welcome, though. We also have a variety of beverages available for purchase, INCLUDING BEER!

Are paper products, napkins, or utensils available?
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We happily provide paper products for your event!

When can I get the event room? How much does it cost?
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We offer use of an event room for up to 30 minutes after the gaming session for $50. The room may be available earlier depending upon prior use, schedule, cleaning and set-up. Chairs, tables and table covers are included and we will clean up after your event. The room fee is included in our party packages.

Is there anything not allowed in the facility?
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Silly string, glitter, confetti, TNT Pop Its, sparklers, stink bombs, balls or helium balloons, wall decorations, vapes, special candles that light up continuously or emit a lot of smoke.

Customer Reviews